• You can exchange your Order within 7 – 14 days, from the day of Delivery.
• You need to fill the exchange form or mail us on – info@vincenzio-robertina.com

1. Terms & Conditions

• Please notify us of receipt of a damaged/defective product within 24 hours of delivery.
• All products will be accepted only if the products are returned in a saleable condition with the tags intact, packaging and invoice.
• All exchange requests will be processed once the shipment returns to our warehouse.
• Return/Exchange of the merchandise bought online cannot be made to store.
• It is advised that the return packets should be strongly and adequate packaged so that there is no further damage of goods in transit.
• The defective/damaged item sent for replacement must be received within 10 days of delivery to claim the replacement.
• Please note that in any case we cannot offer exchanges on any sale, opened or used products.
• We strictly follow “ No Refund Policy”

2. Cancellation Policy

• You can cancel an order until it has been packed at our warehouse by emailing us.
• This does not include items purchased on sale.
• Any amount paid will be credited via same payment mode through which the payment was made.